Downloading help page

Don’t worry if you’re new to downloading, here is an FAQs covering the most common questions.

DESKTOP & LAPTOP DOWNLOAD FAQs

When you purchase the course, after a few seconds you’ll be redirected to a download page containing all the video links, JPEG reference images and PDF files for the course.

I’ve bought the course, how do I download lessons to my desktop or laptop?

You will also be emailed all of those links in your Order Receipt for future downloads if needed.

I’ve bought the course, how do I download lessons to my desktop or laptop?

Downloading supporting material

The first link on all courses is a .zip file that contains all the supporting JPEG reference images, PDFs and Materials List for the course.

Click this link.

On most web browsers it will start to automatically download to your downloads folder on your computer.

I’ve bought the course, how do I download lessons to my desktop or laptop?

Here’s where your download progress is on Google Chrome

chrome download location

Please note: On the Firefox web browser, you will have an option to ‘Open’ or ‘Save As’ Click either option as even if you choose to open the file it will save a version in your downloads.

Most computers will automatically unzip the file to reveal several files within it. If the file is still ‘zipped’ you need to ‘un-zip’ it and extract the files.

I’ve bought the course, how do I download lessons to my desktop or laptop?

How to unzip a file

I’ve bought the course, how do I download lessons to my desktop or laptop?

On a Mac
Double-click the .zip file to uncompress (unzip) the file:

On Windows (Applies to: Windows 7 | Windows 10 | Windows 8.1)
To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions (see How to zip and unzip files)

Downloading the video files

Once you’ve downloaded the zip file you can move onto the videos.
The next link down the list will be a video file.
Click this, and it will start to automatically download to your downloads folder.

I’ve bought the course, how do I download lessons to my desktop or laptop?

Please note: If you are using Firefox web browser, you will have an option to ‘Open’ or ‘Save As’ Click either, as even if you choose to open the file it will still save a version in your downloads.

Once downloaded, the video will start to automatically play once downloaded.

I’ve bought the course, how do I download lessons to my desktop or laptop?

But don’t forget, if it doesn’t pop-up on your screen, go to your downloads folder and you will see the videos stored there.

I’ve bought the course, how do I download lessons to my desktop or laptop?

I recommend just clicking one link at a time and waiting until this file has downloaded before waiting until the next video file.

 

I’ve split the video course into individual lessons so students with slower internet connections can download the lessons more easily, and if you have limited data you can download the lessons when you need them.

Files you’ve downloaded are automatically saved into the Downloads folder, but once they are downloaded you can move them to wherever is most convenient for you.

Check the end of the video file name, It should say .mp4

If it says.mp4.part it means that the file has only partially downloaded, usually due to a break in internet connection.

I’ve found the Safari web browser continues downloads even if they are interrupted, which can be handy if your connection is a little temperamental for the longer videos.

You can check your broadband speed here: www.speedtest.net (to give you an idea my download speed is around 30Mbps)

Go back to the Order Receipt email you received with the links and click that video to start a fresh download.

Go back to your Order Receipt email you received when purchasing, all of the links will still work. You can download again on your new computer. If you can’t track them down drop me an email and I can send some fresh links through.

I’ve found Downloading to an iPad can take a little bit of concentration to start with, so I’ve tried to include as many steps to help you out.
So deep breath and inner calm.
Pro tip: (iOS is an abbreviation of iPhone Operating System) The screens may vary slightly due to the different functionalities of the operating system, this was with iOS software version 13.3.1

Four Options for Downloading:

  • Option 1. Download to your Mac or PC desktop/laptop and then import to the Files app on your iPad.
  • Option 2. Download to your Mac or PC desktop/laptop and then import to a third-party app like Dropbox, Google Drive etc.
  • Option 3. Download directly using the Safari Browser and built-in the Files app
  • Option 4. Download using a third-party Browser within the ‘Documents’ app (I find Documents has a better video player than the Files app)
Here are the steps for Option 3 Downloading directly using using the Safari Browser and built-in the Files app

Step 1: Check your iPad/iPhone Software Version (iOS)

The Files app was introduced to iPad and iPhone in iOS 11.
You need to have iOS 11 or later installed on your iPad/iPhone.
You can check your current iOS by:
Tap Settings > General > About
How can I save the Video Downloads to my iPad using the Files App?

Step 2. Open your Safari Browser and login to your email account the Order Receipt was sent to

This might be Yahoo, Gmail, iCloud etc

Step 3: Find your Order Receipt and click the first video.

How can I save the Video Downloads to my iPad using the Files App?

Step 4: A popup should appear, tap to download

 

How can I save the Video Downloads to my iPad using the Files App?

Step 5: You can tap the progress bar icon on the top-right to see the download progress

How can I save the Video Downloads to my iPad using the Files App?

 

Step 6: Once downloaded, Tap the Files app to see the video

How can I save the Video Downloads to my iPad using the Files App?

The reference images are available as JPEG images that you can refer to throughout the course. There is also a PDF materials list.

These are both within a zip file that needs to be ‘unzipped’ to view the files.

How do I download the reference images and materials list?

It is usually the first (or the last) link on the downloads column.

Click this link.

Most computers will automatically unzip the file to reveal several files within it.

I’ve bought the course, how do I download lessons to my desktop or laptop?

How to unzip a file

I’ve bought the course, how do I download lessons to my desktop or laptop?

On a Mac
Double-click the .zip file to uncompress (unzip) the file:

On Windows (Applies to: Windows 7 | Windows 10 | Windows 8.1)
To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions (see How to zip and unzip files)

If the file is still ‘zipped’ you need to ‘un-zip’ it and extract the files.

How do I know if it has downloaded?

On most web browsers it will start to automatically download to your downloads folder on your computer.

I’ve bought the course, how do I download lessons to my desktop or laptop?

Here’s where your download progress is on Google Chrome

chrome download location

Please note: On the Firefox web browser, you will have an option to ‘Open’ or ‘Save As’ Click either option as even if you choose to open the file it will save a version in your downloads.

 

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IPAD DOWNLOAD FAQs

Yes, but it depends on your iOS version. The files app needs iOS 11.1 or higher

Four Options for Downloading:

  • Option 1. Download to your Mac or PC desktop/laptop and then import to the Files app on your iPad.
  • Option 2. Download to your Mac or PC desktop/laptop and then import to a third-party app like Dropbox, Google Drive etc.
  • Option 3. Download directly using the Safari Browser and built-in the Files app
  • Option 4. Download using a third-party Browser within the ‘Documents’ app (I find Documents has a better video player than the Files app)

I use a free app called ‘Documents’ which enables you to download MP4s, .ZIP files and PDFs to your iPad.

It has an inbuilt web browser that you can download video links through (there are other apps that do the same thing but I’ve found this one easy to use)

Firstly, install the Documents app https://readdle.com/documents

How do I download to an iPad using the free ‘Documents’ App?

Step 1. Open the Documents app.

Step 2. We’re going to create a folder first to store the videos. Tap the blue circle icon at the bottom right, then tap the ‘New Folder’ icon to create a new folder.

How do I download to an iPad using the free ‘Documents’ App?

Step 3. Create a folder name for your courses, I’ve used ‘Will Kemp Art Courses’

How do I download to an iPad using the free ‘Documents’ App?

Then we have to view your download links using the inbuilt web browser.

Step 4. Click on the web browser from within the app.

How do I download to an iPad using the free ‘Documents’ App?

Step 5. Using the Browser, log into your email account (I’ve shown an example for yahoo mail below), but could be your Gmail account, or iCloud etc. Open up your Order Receipt email which contains your course links.

How do I download to an iPad using the free ‘Documents’ App?

Step 6. Click the first video listed. (the download links are all listed in the right-hand column)

How do I download to an iPad using the free ‘Documents’ App?

Step 7. A new tab will show up, click the tab and the video fills the screen and may start playing automatically.

Now is the time to save the file.

Click the download icon arrow in the top bar to the right and a box will prompt you to “Save Page”

How do I download to an iPad using the free ‘Documents’ App?

Step 8. When you click ‘Save Page’ a ‘Save File’ pop up box will show up displaying the name of the video file and it will give you an option of where you want to save it.

The default will be ‘Documents/Downloads’ folder (you can download here if you haven’t made a new folder)

How do I download to an iPad using the free ‘Documents’ App?

Step 9. Click the grey arrow on the right to find the ‘Will Kemp Art Courses’ folder.

Select the folder then click ‘Done’.

This will save the file in the folder we created called ‘Will Kemp Art Courses’

How do I download to an iPad using the free ‘Documents’ App?

Step 10:  Your screen at this point may turn white or just remain as the video – both are fine. The file is downloading in the background, now click the home button at the top left.

How do I download to an iPad using the free ‘Documents’ App?

Step 11: Then click the ‘Documents’ tab.

Then click the ‘Will Kemp Art Courses’ folder

How do I download to an iPad using the free ‘Documents’ App?

Step 12. You’ll see the video downloading, the file isn’t fully downloaded until you see an image from the video.

How do I download to an iPad using the free ‘Documents’ App?

Step 13. Fully downloaded, Click the image of the video to play the file.

Whoo hoo, you’re done! You can now watch that video as many times as you like. Just repeat the process to download the other files.

How do I download to an iPad using the free ‘Documents’ App?

Step 14.  Phew, great work, pour yourself a well-deserved brew and a give yourself a downloading tech genius badge!

To open and save the .zip files on an iPad, I recommend using the Safari Browser and Documents app. The app will be able to save and extract the files from the .zip

1. Install the free Documents app, you will need this app if you want to download videos to your iPad.

https://readdle.com/documents

How do I save and open the .zip file reference JPEG images and PDFs on a iPad?

2. Open Safari (this method will only work with Safari)

3. Go to your email and open your Order Receipt that contains all your files.

4. Tap the ‘Materials List, Reference Images & PDF Guides.zip’ file (you might need to tap it twice)

How do I save and open the .zip file reference JPEG images and PDFs on a iPad?

5. A zip icon will appear, Click Open in “Documents”

How do I save and open the .zip file reference JPEG images and PDFs on a iPad?

6. Click ‘ok’

How do I save and open the .zip file reference JPEG images and PDFs on a iPad?

7. Double tap the zipped folder to unzip.

How do I save and open the .zip file reference JPEG images and PDFs on a iPad?

8. Double-tap to open the folder.

How do I save and open the .zip file reference JPEG images and PDFs on a iPad?

9. You can see your files, whoo hoo!

How do I save and open the .zip file reference JPEG images and PDFs on a iPad?

Transferring the videos via iTunes

If you have a desktop or laptop, you can transfer the files via iTunes.

  1. Download the files to your desktop (or find the ones you’ve already saved)
  2. Plug in your iPad to your Mac
  3. Open iTunes
  4. Drag MP4′s (video files from the course) from the Mac into ‘TV shows or Movies’
  5. To play on an iPad open the Videos App then look under ‘TV shows or Movies’
    The MP4 video files from the course should play fine.

If you’re on a PC you can download iTunes and go through the same process.

If you have an iPad, you can access your PDF’s through the built-in iBooks app.

iBooks comes pre-installed on all new iOS devices, but in case you are running an older version of the operating system, you can download iBooks for free from the App Store.

How do I download a PDF to iBooks on an iPad?

On the Safari browser, tap the share icon How do I download a PDF to iBooks on an iPad? top right of the screen.

How do I download a PDF to iBooks on an iPad?

Swipe through the middle row until you see the orange iBooks logo

How do I download a PDF to iBooks on an iPad?

Choose ‘Save PDF to Books.’ (more instructions from apple here).

How do I download a PDF to iBooks on an iPad?

I’ve found Downloading to an iPad can take a little bit of concentration to start with, so I’ve tried to include as many steps to help you out.
So deep breath and inner calm.
Pro tip: (iOS is an abbreviation of iPhone Operating System) The screens may vary slightly due to the different functionalities of the operating system, this was with iOS software version 13.3.1

Four Options for Downloading:

  • Option 1. Download to your Mac or PC desktop/laptop and then import to the Files app on your iPad.
  • Option 2. Download to your Mac or PC desktop/laptop and then import to a third-party app like Dropbox, Google Drive etc.
  • Option 3. Download directly using the Safari Browser and built-in the Files app
  • Option 4. Download using a third-party Browser within the ‘Documents’ app (I find Documents has a better video player than the Files app)
Here are the steps for Option 3 Downloading directly using using the Safari Browser and built-in the Files app

Step 1: Check your iPad/iPhone Software Version (iOS)

The Files app was introduced to iPad and iPhone in iOS 11.
You need to have iOS 11 or later installed on your iPad/iPhone.
You can check your current iOS by:
Tap Settings > General > About
How can I save the Video Downloads to my iPad using the Files App?

Step 2. Open your Safari Browser and login to your email account the Order Receipt was sent to

This might be Yahoo, Gmail, iCloud etc

Step 3: Find your Order Receipt and click the first video.

How can I save the Video Downloads to my iPad using the Files App?

Step 4: A popup should appear, tap to download

 

How can I save the Video Downloads to my iPad using the Files App?

Step 5: You can tap the progress bar icon on the top-right to see the download progress

How can I save the Video Downloads to my iPad using the Files App?

 

Step 6: Once downloaded, Tap the Files app to see the video

How can I save the Video Downloads to my iPad using the Files App?

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If your problem hasn’t been answered above, drop me an email and I’ll soon get you painting

Just email me at [email protected]

P.S. If it’s in the middle of the night U.K time (G.M.T) I’ll get on the case as soon as I’ve eaten my toast!