I’ve downloaded the files but the video stops playing half-way through, what’s wrong?

Check the end of the video file name, It should say .mp4

If it says.mp4.part it means that the file has only partially downloaded, usually due to a break in internet connection.

I’ve found the Safari web browser continues downloads even if they are interrupted, which can be handy if your connection is a little temperamental for the longer videos.

You can check your broadband speed here: www.speedtest.net (to give you an idea my download speed is around 30Mbps)

Go back to the Order Receipt email you received with the links and click that video to start a fresh download.

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